Technical Support

Application Specialist

Responsible for after sales process by working with both end users and principle.

Key Responsible Include:

  • Organize and manage customer and employee training classes.
  • Prepare presentation for sessions at lectures, training programs and fairs.
  • Assist customers with all local, regional, and national trade events.
  • Prepare complementary support training information and provide quick tips, workbook to customers
  • Administer application and provide technical expertise in development and execution of analyzer system.
  • Coordinate with departments and prepare technical reports, training materials and documentations for end users.
  • Assist customer and provide operational and end user support.
  • Organize regular research studies for new technologies and fit them into organization.
  • Assist Chief of Section and prepare project progress.
  • Coordinate with senior level analyst and assist end-users and stakeholders to resolve and lay out required information infrastructure.

Service Engineer

Responsible for the maintenance and correction of products (analyzers) owned by Utas Maju Sdn.Bhd.

Typical work duties of Service Engineer including:

  • Responds to customer complaints
  • Evaluate and assist Application Specialist in installing the equipment
  • Analyzes, inspect and reviews findings to determine the solution to problem that customers demand
  • Working together with Sales representative and Application Specialist to monitor the performance of the product.
  • Provide customers with regular reports and feedback on their service request
  • Develop and maintains relations with customers
  • Reports common complaints of customer to top management to address the situation for future reference
  • Makes recommendation to maintenance technician
  • Provides Preventive Maintenance (PPM) as service contract.

Meet our Expertise

Application Specialist

  • Amen Fadzly Rahmat Bin Ahmad
  • Senior Application Specialist

Education Background : BSc (HONS) in Biology, Universiti Sains Malaysia
Working Experience in Related Field : 10 Years
Expertise:

  • Automation System (Power Express, Power Processor, Power Link, DxA 5000)
  • Chemistry System (AU 480, AU 680, AU 5800, DxC 700 AU)
  • Immunoassay System (Access 2, UniCel DxI 600, UniCel DxI 800)
  • Workflow Study
  • Middleware (DM 2, Remisol)
  • CAT Drawing
  • Muhammad Ariff Bin Zainol
  • Application Specialist

Education Background : BSc (HONS) in Medical Laboratory Technology, UiTM Puncak Alam
Working Experience in Related Field: 6 years
Expertise:

  • Chemistry System (AU 480, AU 680, AU 5800, DxC 700 AU)
  • Immunoassay System (Access 2, UniCel DxI 600, UniCel DxI 800)
  • Khairul Anwar Bin Mohd Noor
  • Application Specialist

Education Background : BSc Applied Chemistry, UiTM Shah Alam
Working Experience in Related Field : 5 Years
Expertise:

  • Electrophoresis System
    i. Capillary Electrophoresis (Sebia Minicap, Minicap Flex Piercing, Capillary 2, Capillary 2 Flex Piercing, Capillary 3 Octa/Tera)
    ii. Gel Electrophoresis (Hydrasys, Hydrasys 2, Hydrasys 2 Scan, Hydrasys 2 Scan Isofocusing)
  • Coagulation System
    i. Destiny Plus, DT100, Destiny Max
  • Ahmad Athar Bin Mohd Yusoff
  • Application Specialist (IT)

Education Background : Diploma in Electronic Computer Engineering, Politeknik Ungku Omar
Working Experience in Related Field : 6 Years
Expertise:

  • IT Hardware, Software & Networking
  • e-Delphyn (Lab Information System, Anatomic Pathology System & Blood Bank Information System)
  • Abdul Hadi Bin Nasoha
  • Application Specialist

Education Background : BSc in Audiology, Universiti Kebangsaan Malaysia.
Working Experience in Related Field : 5 Years
Expertise:

  • Arterial Blood Gas System
    i. Techno Medica Gastat 600 series, 700 series, 1800/1800IQC series,
    ii. Techno Medica Gastat Navi (Handy Type)
  • Tube Labelling System
    i. BC ROBO 6, BC ROBO 7, BC ROBO 888, BC ROBO 900, BC ROBO 8001RFID, BC ROBO 8000RFID
  • Erithrocyte Sedimentation Rate System
    i. Alifax Roller 20 PN/MC & Alifax Test 1

Service Engineer

  • Roslee B Muhammad
  • Senior Service Engineer

Education Background : Diploma in Electrical Engineering, Politektik Sultan Haji Ahmad Shah
Working Experience in Related Field : 15 Years
Expertise:

  • Automation System (Power Express, Power Processor, Power Link)
  • Chemistry System (AU 480, AU 680, AU 5800, DxC 700 AU)
  • Immunoassay System (Access 2, UniCel DxI 600, UniCel DxI 800)
  • Mohd Nazri Bin Juri
  • Senior Service Engineer

Education Background : Diploma in Electrical Engineering, Politektik Port Dickson
Working Experience in Reated Field : 8 Years
Expertise:

  • Chemistry System (AU 480, AU 680, AU 5800, DxC 700 AU)
  • Immunoassay System (Access 2, UniCel DxI 600, UniCel DxI 800)
  • Blood Grouping System (PK 7300)
  • Hairi Zahril Bin Ab Hamid
  • Senior Service Engineer

Education Background : BTEC Higher National Diploma in Electrical Engineering, British Malaysian Institute
Working Experience in Related Field: 10 Years
Expertise:

  • Electrophoresis System
    i. Capillary Electrophoresis (Sebia Minicap, Minicap Flex Piercing, Capillary 2, Capillary 2 Flex Piercing, Capillary 3 Octa/Tera)
    ii. Gel Electrophoresis (Sebia Hyrys, Hydrasys, Hydrasys 2, Hydrasys 2 Scan, Hydrasys 2 Scan Isofocusing)
  • Coagulation System
    i. Tcoag KC 4, Destiny Plus, DT100, Destiny Max
  • Mohd Rozeme Bin Zainun
  • Service Engineer

Education Background : Diploma in Biomedical Engineering, Politektik Sultan Salahudding Abdul Aziz Shah
Working Experience in Related Field : 7 Years
Expertise:

  • Arterial Blood Gas System
    i. Techno Medica Gastat 600 series, 700 series, 1800/1800IQC series,
    ii. Techno Medica Gastat Navi (Handy Type)
  • Tube Labelling System
    i. BC ROBO 6, BC ROBO 7, BC ROBO 888, BC ROBO 900, BC ROBO 8001RFID, BC ROBO 8000RFID
  • Erithrocyte Sedimentation Rate System
    i. Alifax Roller 20 PN/MC & Alifax Test 1